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Toll Free 800-992-4282 FAX: 301-253-8949 AMSCO 2015 Window & Door Catalog
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Thank you for your purchase!
Our goal is to make your shopping experience easy and beneficial. Occasionally products need to be returned for one reason or another. The following is our Return and Warranty Policy:
1. Product Warranty Policy and Returning a Defective Product Under the Manufacturer's Warranty:
Warranties provided by a product's
manufacturer will be the responsibility of the manufacturer.
AMSCO disclaims all other warranties, including
any implied warranty of merchantability or fitness for a particular purpose.
In addition, AMSCO will not be responsible
for consequential damages. Please call AMSCO
at 800-992-4282 to discuss the return procedure for your particular item.
The item may need to be returned directly to the manufacturer. If so, the
manufacturer's Customer Service Department will assist you with their return procedure
and warranty program.
2. Returning a Product Damaged in Shipping:
Occasionally a product will get damaged
in shipping. If this has happened to your order, please contact
AMSCO at 800-992-4282. We will assist you
in filing the claim with the shipper who shipped your order. To expedite the process,
please keep the item in its original packaging.
3. Returning a Product for Other Reasons (such as ordered wrong item, didn't like, or no longer need):
All returns
will incur a 25% restocking fee unless otherwise noted.
All returns must be authorized by AMSCO.
The product must be in perfect working order, unused, still in its original condition &
packaging, and returned within 30 days of receipt. If your product was Special Order
or Custom Manufactured, please see #4 below. In order to process your return
rapidly and correctly, please follow the steps below:
a. Please call AMSCO at 800-992-4282
and ask for a Return Merchandise Authorization Number (RMA#).
b. Include a copy of your invoice with the RMA# written on it.
c. Also, write the RMA# on the outside of the shipping box.
d. Return the product to us insured via a carrier of your choice. Insuring
your return package protects you as we can't be
responsible for returns we don't receive.
All returns should be sent to:
AMSCO
Attn: Returns Department
7313-C GROVE RD.
Frederick, MD. 21704
When we receive your return, we will credit you by the same payment method that was used to make the purchase. You will be credited the price of the product less shipping costs and the restocking fee.
4. Special Orders and Custom Manufactured Items:
These items are non-returnable and non-cancelable once manufacturing has begun. You may be required to sign our Special Order Form before orders can be placed for these items. A deposit may be required as well.
Thank you for your business! Please call us at 800-992-4282 or e-mail us at sales@amscousa.com if we can be of further assistance.
Please order carefully as items authorized for return incur a 25% restocking fee.
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