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If you are receiving your order by
Freight Truck, please follow these important delivery acceptance procedures below.
The Customer will be liable for any damage if the instructions below are
not followed. Also, please make sure whomever will take delivery
of your items is aware of this policy.
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When your shipment arrives, the driver will ask you to sign
the freight bill. Do NOT sign until you complete steps 2
& 3 below!
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Examine the cartons
closely for any signs of damage. Obvious external damage may be an
indication of concealed damage to the carton's contents. It is highly
recommended to open cartons and check for internal damage, especially for
mirrors, marker boards, chalkboards, or bulletin boards. (If the
driver refuses to wait for your inspection, have the driver note this on the
freight bill).
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If damage is found,
it is best and easiest to refuse any damaged product and have the driver take
it back with them. Please have the driver note any damage on your
copy of the freight bill. At this point you may sign the freight
bill.
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If damage was found
and the product wasn't refused, follow the steps in this section as well:
a) Call the freight
carrier's terminal to report the damage. Request a damage
claim form and an inspection.
b) Call AMSCO at 800-992-4282 and request the cost to
replace the damaged item(s). AMSCO's
confirmation of these costs will serve as the basis
for your damage claim with
the freight carrier.
c) AMSCO will assist you in filing
your claim.
5. Please call us at 800-992-4282 to advise us of the damage
and to reorder any damaged product.
Thank you for your business!
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